It's been (one week since you looked at me) a wild few weeks and since I seem to use DRC to blog my entire life these days, let's run it down.
As I briefly mentioned, I wound up getting the promotion. What I wasn't expecting (but I guess I should have) was my Project Manager full-on interviewed me before giving me the position. She had a bunch of questions and I think I did a pretty solid job answering them on the fly. Anyway I got the gig in the room and that was cool.
IDK if I'd say the transition has been more stressful than I was expecting or probably just different. First off I got it right at the start of our busiest 3 weeks of the year. Since I'm a new manager I pretty much have to say yes to anything the PM asks. That means 3 weeks ago my schedule changed and I did 6 OT hours. Last week was nuts and I did 28 OT hours. This week is probably the last week of OT and I just finished an extra 15 hours. Now I'm very happy to be getting the extra pay but oh boy that 68 hour week was a lot.
So, besides all the hours, there are also some weird things going on. First off it's odd to now be in charge of 4 people I trained with and have worked side by side with for the past 3 months. They've been cool though. I've only gotten push-back from one, where I kinda had to put my foot down to get her to do something the way I thought was right when she disagreed. It was fine though. There are also 7 new people and dealing with them is cool because they more or less only know me as a manager since I got the gig a day after they started.
The neat part is that now the PM and Supervisor include me in the decision making. Of the 7 newbies, only 3 will be kept and I had 2 suggestions and both those people are being kept. So that's cool.
On the other hand, I often think I don't know what I'm doing. I know this isn't exactly chemistry or whatever but it's been interesting having to solve everyone's problems on the spot. For the most part I think I've done well. So far there have only been a few instances where the PM had to coach me on the right answers.
Here is the dynamic; I answer all the agent's questions and if I can't I take it to the TM or Supervisor and then relay their answers back to the agents. Some agents have attempted to go straight to them and I've been doing my best to nip that in the bud so I am the only one who bothers the higher ups. Also, those 2 seem to know so much more than me it's kinda intimidating. I assume with a few more week/months under my belt I'll be on more solid footing but at times these past few weeks it's felt weird. Then again, they already have me doing more than the last TM did so I guess they have more faith in me.
Also I got a pretty big raise...bigger than I was expecting and more than what the previous TM made so that's awesome! Interesting though is that it hasn't taken effect yet. The PM told me that it will be retroactively paid out starting 2 weeks ago so at some point I'm going to get a huge check. I'm making sure I keep track of this now because who knows how long it's going to take and I want to be positive I get what I'm owed.
So there is a semi-coherent, 3:40 am ramble about my new position. There have been some bumps in the road but everything seems to be going well enough and I'm happy with my new gig.