I lose my free lifetime internet radio when I swap a radio?

Discussion in 'XM Radios' started by drfreeman777, Jun 17, 2013.

  1. HecticArt

    HecticArt Administrator

    Maybe some of both. Glad you're having fun!

    Sent from my DROID RAZR using Tapatalk 2
  2. hexagram

    hexagram Medicinal & Recreational.

    I don't get it... I was in exactly the same boat, and they did not transfer my free lifetime access to the internet feed............:confused:
  3. drfreeman777

    drfreeman777 Active Member

    they did not transfer my free lifetime access,
    it got turned off when i swapped to the lynx,and then after talking to that jamie
    mcdonald he called it a "demo" that would be an automatic renewal every 3 years.
    did you try emailing him?
  4. hexagram

    hexagram Medicinal & Recreational.

    No, I haven't. I spoke with a woman when I was getting my lifetime sub transferred over (can't remember her name, it's been awhile)

    Would you happen to have his e-mail address? I could give it a shot.
  5. drfreeman777

    drfreeman777 Active Member

    I started the conversation by sending a pm from this board to
    SXM_Help as suggested by hectic but this is the guy who went above and beyond
    to help me out.

    Jamie MacDonald
    Monday- Friday 8 AM 4:30 PM EST
    SiriusXM Digital Care Team
    Monday- Friday 8 AM-8 PM EST
  6. HecticArt

    HecticArt Administrator

    SXM_Help may be more than one person, and they definitely hand customers off to the people that can help them out best.
  7. Schmidty

    Schmidty Member

    Thanks to your post, I also sent a PM to SXM_Help and had an equally awesome customer service experience. Mr. MacDonald actually called me to help me switch from a Stiletto with serious issues to the awesome Lynx and keep my free internet service intact. Above and beyond and then some!
  8. HecticArt

    HecticArt Administrator

    Glad it worked out Schmidty. That group are like the SXM CS Ninja's.

    Sent from my DROID RAZR using Tapatalk 2

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