Lynx Wifi Not Working

Discussion in 'SiriusXM 2.0' started by wickerbill, May 1, 2014.

  1. wickerbill

    wickerbill Active Member

    Has anybody had the wifi in their lynx stop working? I bought it last August so the generous 90 day warranty has already expired and I have it on my lifetime sub so I was hoping there would be a way to fix it. The satellite part still works great and the bluetooth still works.

    What it does is never connect to the network. It just goes from Scanning... to Connecting.... and then to Disconnected and repeats that cycle over and over again. I've tried it on five different routers from different brands. Some with security and some wide open with no security. It has successfully connnected to all of these routers in the past so it's not an issue with an incompatible router. I reset it to default settings and that didn't help so I just lost all of my settings and recordings for nothing. It is able to scan for wireless networks and shows me the available networks and their strength along with what encryption scheme they use, but it won't connect to any of them.

    Does anybody have any ideas or is there a Sirius XM fairy out there that can swap me with a working radio?
  2. HecticArt

    HecticArt Administrator

    I haven't heard of that happening yet. It sounds like you've done all of the basic troubleshooting. If it's less than a year old, try contacting the advanced customer support department. They may be able to help you out. Someplace in one of the threads here, there's a 1-800 number that isn't on the SXM website. It'll take you to the crew that knows how to get things done.


    Edit:
    Found it.
    Here's the direct line to Advanced Tech Support: (866) 635-2349
    wickerbill likes this.
  3. wickerbill

    wickerbill Active Member

    Thanks. I'll give them a call. Hopefully they can help out a subscriber who has been with them almost ten years.
    HecticArt likes this.
  4. HecticArt

    HecticArt Administrator

    Good luck, and keep us posted.
  5. MikeJW

    MikeJW Member

    any update with this? i'm asking because im having the same issue. it will not connect to my wifi, no matter what i do.
  6. HecticArt

    HecticArt Administrator

    Try the advanced support number above.
  7. SafetyEngJason

    SafetyEngJason New Member

    Any luck on this issue? I was transferred by the tech support number and gave up after waiting 15 mins.
  8. HecticArt

    HecticArt Administrator

    Did you try the Advanced Tech Support number above? They usually do a good job taking care of people.

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