SiriusXM Customer Service Issues

jtgary0415

New Member
Apr 27, 2012
1
0
1
I'm going to make a long story short and see if anyone can give me any direction, or if anyone has had a similar experience.

I called in 10/2011 to remove a radio from an account, they could not access my account at that time.
I cannot login to my account online, no streaming either. I have tried password / username recovery.

Since then I have called a minimum of 8-10 times
5 different ticket numbers
3 promises from supervisors that said they would call me back in 24-48 hours.


To this day they still cannot access my account. I cannot use streaming. I cannot view ANYTHING with my billing (nor can they). Although they had no problems billing me $70 last month for a radio that I wanted removed in October.

At this point I am at a loss. I feel helpless. At minimum I want my money from the most recent bill refunded but they cannot even do that. IT'S BEEN 7 MONTHS!:banghead::banghead::banghead:
 

IdRatherBeSkiing

Sherbert is not and never will be ice cream
Oct 11, 2008
17,086
5,030
168
Toronto, ON
Keep calling back. Record your times and results (including names). And let them know you intend to dispute all CC bills with your credit card company. Keep at them reminding them that you have been calling since October.
 

HecticArt

Administrator
Oct 19, 2008
36,099
9,794
168
Toledo, Ohio
I've found that once you start asking them (any CS in general) their names, things tend to get accomplished. Always ask for a supervisor too.

To keep them from adding more charges, call your credit card company and tell them you've canceled and they keep billing, and you want to block them from charging more. You shouldn't have to do that, but at least it'll keep the situation from getting worse.

I just switched to SXM for my Lynx, and need to cancel my Sirius account from my Stiletto. I hope they get it right.
 

no1hedberg

Member
Oct 13, 2008
335
19
18
West Virginia
I'm going to make a long story short and see if anyone can give me any direction, or if anyone has had a similar experience.

I called in 10/2011 to remove a radio from an account, they could not access my account at that time.
I cannot login to my account online, no streaming either. I have tried password / username recovery.

Since then I have called a minimum of 8-10 times
5 different ticket numbers
3 promises from supervisors that said they would call me back in 24-48 hours.


To this day they still cannot access my account. I cannot use streaming. I cannot view ANYTHING with my billing (nor can they). Although they had no problems billing me $70 last month for a radio that I wanted removed in October.

At this point I am at a loss. I feel helpless. At minimum I want my money from the most recent bill refunded but they cannot even do that. IT'S BEEN 7 MONTHS!:banghead::banghead::banghead:
I would suggest a call to your state attorney generals office. That tends to get peoples attention.
 

Jon

Well-Known Member
Dec 16, 2008
12,784
3,140
163
44
Amsterdam in the Rockies
After about 2 years of me getting spam emails from Sirius, I finally called the BBB, and they referred my file to the New York branch. Haven't had a problem since. That might be something to consider before calling the Atty General since that's probably one of the first questions they'll ask. If that doesn't work, then sick the lawyers on them.
 

Vols44

Well-Known Member
Oct 18, 2008
1,197
108
63
Call between 8 and 10 am EST. Ask for a customer satisfaction representative. If they speak good English explain your entire situation and say they are the only person who can solve your problem. Say you'll stay on the phone as long as it takes to resolve the problem(s).

Have you tried 866-635-4070?

There may be some pop up or scrolling advertising issues with this page, but it does have multiple contact numbers.

Sirius/XM Radio Phone Numbers - Compared | Fastest | Best | GetHuman.com
 

HecticArt

Administrator
Oct 19, 2008
36,099
9,794
168
Toledo, Ohio
Thanks for checking in and reaching out to our community.
We appreciate the opportunity to talk directly with SXM.

Welcome to the DRC!
 

TOM C.

Member
Oct 25, 2008
558
14
18
Charleston SC
Hi all-

We're sorry to hear about your customer service frustrations. If you have any questions, there are several ways you can reach out to us.


Hope this helps,
SiriusXM Digital Care Team
needed ya 6 days last week, was offered $5 credit.( after asking ) Waiting for my year to expire after that nonsense, the worst part was the repeating every thing every call and getting the same "repair", "I sent the refresh signal, call back in 2 hours", Been with Siri since 05, you can't even update our 2-3 year out of date logo's and chan names on our Stiletto's, now you send out updates that brick our units for 6 days with no calls or e-mails dealing with the issue.
 

HecticArt

Administrator
Oct 19, 2008
36,099
9,794
168
Toledo, Ohio
Sorry Mods, if you feel that is out of line please delete, no hard feelings.
Just be sure to keep comments polite, productive, and on topics that they can help with, and things should be ok. Remember, they don't make policy, they help with technical issues, and can document customer experience issues. They have been helping a few DRC members via PM.

Feedback is appreciated. This is a great opportunity us to help each other (DRC & SXM.) If we're all cool about it, this will work out nicely.

Sent from my DROID RAZR using Tapatalk 2
 

hyson

Forum Jerk
Oct 19, 2008
11,844
1,060
113
Is this SXM_Help person for real?

Basically, is s/he a legit resource to direct issues to?
 

hyson

Forum Jerk
Oct 19, 2008
11,844
1,060
113
Yes, we are working with several Blogs and Forums we are here to help in any way that we can.

-SiriusXM Digital Care Team
The person who the question is about is not a good source to answer said question.

I was expecting a response from the admin/mod team.