So the admin team is giving carte blanch to this account to address legit issues?Yes, this particular account is legit, from what I hear.
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Hi -So the admin team is giving carte blanch to this account to address legit issues?
All I've been reading is: Send an email to us or PM us privately. I don't see any real advice or help.
Hyson,Is this SXM_Help person for real?
Basically, is s/he a legit resource to direct issues to?
Yup, this was pretty much all I was asking. Call me defensive but we've seen our share of fakes/tools.Hyson,
This is indeed authorized representation from Sirius XM. Email addresses and IP addresses check out properly.
This is a great new opportunity for both the DRC and SXM to help each other out. In the past Sirius corporate didn't really warm to the idea of their reps mixing it up in forums like this. They preferred to keep communications with subscribers in house. Now that they are supporting having Customer Care reach out to us, let's work with them.
I'll ask everyone to be polite, productive, and stay on topic. This isn't Mel or Howard we're talking to.
Would you care to start a thread that describes what you're here to help with?
For instance, I know that "corporate decision" matters aren't something that you'll be able to answer, but may be able to document and pass along to others.
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Tom - Feel free to let the agent know what time you are available and we will try our best to work around your schedule.received reply at 4:25pm 7-26-12 with a name and direct phone # to contact about issues I was having with my radio. The time frame (8-4:30 m-f) is a little hard for me at work but will see what i can do.
Thank you very much for the responses, I will make time Monday around lunch to contact Jamie, I have some flex in when I take lunch hour, when would be the wrong time to call, i.e. when is lunch break there?Tom - Feel free to let the agent know what time you are available and we will try our best to work around your schedule.
Sorry for the delay in responding. They do take lunch breaks. Let's us know if you have a hard time reaching Jamie.Thank you very much for the responses, I will make time Monday around lunch to contact Jamie, I have some flex in when I take lunch hour, when would be the wrong time to call, i.e. when is lunch break there?
And keep calling back till you talk to someone that sounds like they are going to try for you. You can always ask to speak to a supervisor.Chris - i know of two people who transferred a lifetimed sl2 to a lynx. Call them up and explain your situation. Insist you can do it, and ask to speak to someone else if they simply say so
Chris -Thanks for the suggestions.
You would think <listen up SiriusXM> that they would offer some kind of incentive for those of us with lifetime subscriptions to upgrade, perhaps a free or discounted radio to go along with an upgrade fee. I mean I would be willing to pay a fee if I knew they were going to do it and it would alleviate the need for the multiple calls to customer service until I find someone who can/will do the upgrade.