Brand new starmate 2 junk

Discussion in 'Sirius Plug and Plays' started by jeffg1960, Nov 15, 2012.

  1. jeffg1960

    jeffg1960 New Member

    Many of you may have been to my store on eBay
    Siriusly xm jefflg1960 Trying to give the people what they want pre-FCC radios.
    For the past three or four years now I've been buying selling radios full-time well I'm getting tired of it.when it comes to starmate 2 (Pretty much the People's choice on radios) I've been buying new star make twos brand-new in the box .
    Take them out of the box plug them in and they go through the updating channels and then when they start to play preveiw channel ,signal goes one bar, two bars , Acquiring signal, one bar ,two bar over and over again.
    Signal just continues to go in and out.
    Why can't Sirius do anything about these.
    I've got over 50 of these radios sit around the house waiting for Sirius to come up with, some kind of fix for this kind of problem.
    It's Purdy sad when you go buy a new radio even though it's old stock and as soon as you turn it on it's ruined.
    Does anybody know someone that knows how to fix these.
    Or if anybody from serious is listening is there any fixes coming our way anytime soon.
    I don't dare call anybody from serious customer service as they most likely was hired yesterday.
  2. Grüpsaar

    Grüpsaar DRC Forum Bum

    I would talk to SXM_Help here and see what they can do. Their phone support is a bit better than the regular customer service and they follow up on you.
  3. SXM_Help

    SXM_Help Member

    Jeff -

    Thanks for providing your email to us. We will reach out to you today to discuss your situation.

    SiriusXM Digital Care Team
  4. microbob

    microbob Well-Known Member

    I have a Starmate st2 replay that is going on 5 yrs old and it is working perfectly. I had the problem of it cutting in out a few years ago but I left it on for a few days and it fixed itself. Firmware being updated being sent causes this? I 'm not sure.
  5. Grüpsaar

    Grüpsaar DRC Forum Bum

    I also had this radio back in '06 and '07. My first ones screen cracked, and I got a replacement from Sirius at the time, and I had some issues like this, but it worked 95% of the time. I am not sure if it got better or worse or stayed the same, I left the radio in my ex-girlfriends car when we broke up and let her keep it, she mentioned about 8 months later that it still worked okay and received service fine even after cancelling, but who knows if it continued to work fine.
  6. TSS Taylor

    TSS Taylor DRC Fan

    This is a big issue and we've tried pointing it out as well. It just feels like it will never get resolved. If people had those radios operating when they were sending out the software updates they would be fine. But if not, it's just a brick.
  7. jeffg1960

    jeffg1960 New Member

    I just had a brand-new SV one do the same thing at the starmate2 have been doing..
    I see above Sxm was to reach out to me but no words s yet
  8. HecticArt

    HecticArt Administrator

    I'd send SXM_Help a PM. They usually do a good job of taking care of these things.
  9. jeffg1960

    jeffg1960 New Member

    Any help On starmate 2 losing signal brand-new out-of-the-box After an initial update.
    Goes from three bars to acquire a signal and back again
  10. HecticArt

    HecticArt Administrator

    Old dock and antenna?
    Were you getting good reception before?
  11. jeffg1960

    jeffg1960 New Member

    Brand-new in the box everything brand-new updates channels for the initial first time.
    Once they update they go to the preview Channel and signal drops in and out.
    I have about 25 these radios in stock and they all do the same thing
    This has been going on for over a year and a half now
  12. HecticArt

    HecticArt Administrator

    If it's happening to multiple radios, it sounds like the antenna is either bad or in the wrong location to get a clear signal.

    If there was a SXM transmission problem, lots of people would have been complaining about it.
  13. jeffg1960

    jeffg1960 New Member

    Please read the rest of the thread
    The guy from TSS radio says the same thing ,they turn into bricks
    There's not that many new ones out there that haven't already been updated so somebody that bought bunch of them like me are stuck with them. I'm hearing software issues from Serious techs
    Something that they cannot correct this point
  14. HecticArt

    HecticArt Administrator

    Bummer. I guess that's a risk that goes with buying old equipment.
  15. stellar115

    stellar115 New Member

    I had this same issue with a starmate 2. It took about 3 months of calling every week requesting credit for the time the radio was unusable which they provided. tech support was a joke. I swear I was talking to a brick wall with all these calls. I was always told its the radio, its the antenna when it is obviously not. I think that a couple of years ago something was changed which caused the signal strength to oscillate. Sirius was always reluctant to admit anything and would not send and update to fix it because of the srong FM signal. I decided to call corporate because what else did I have to loose. I was eventually transferred to somebody who took all my information and low and behold, I had an update sent to my radio within 24 hours.

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