Today was the day. A Fidium installer spent over 2 hours here to get me up and running.
The other part of changing-over to fiber optic was canceling our Spectrum cable service. Needless to say, they don't make it easy. There's no way to cancel online, so you have to call. Then you go through all the menus. When you finally get to someone who is specifically there to talk about canceling, they just won't do it. Mrs. Scotch, who has decades of experience with everything from handling irate health insurance customers to foreclosing on mortgage holders and repossessing cars, knows how to deal with these shithead phone people. She kept saying "I just want to cancel the service; can you give me a confirmation?". But they have a script, "let's talk about the equipment you have, and the devices you have, and how you use your internet, and what the alternative is like".
She kept making it clear that we have already been wired with fiber, we are going to keep that plan, and we need to cancel the Spectrum service. Over and over again, he said "I'm working on it", and she kept saying "just give me a confirmation when you have it". He would say "okay, it'll be a few minutes". This went on for a while, and then he went away for 5 to 10 minutes. He came back and started to say "okay, here are the options I have for you". Mrs. Scotch lost it. She said he was not doing what she asked, and she was going to call and get someone who will cancel the service, and also call the Public Utility Commissioner.
She called back, and this time, after making things clear, there was a 15 minute wait, and then the guy came back with a cancellation confirmation. They really try to make it near-impossible. Returning the equipment was much easier. The UPS store scans the bar-codes on the stuff, takes it, and gives me a receipt.