...and they're sending me a new radio for free. I've owned three radios in just over six years and they've all died. The display died on my Kenwood H2A (the best of the bunch), the Starmate just stopped recognizing the antenna one day, and my current Xact Visor keeps telling me "acquiring signal" while under open blue skies. So, I called CS to cancel, and they offered me a Stratus 5 for the cost of shipping to stay on. What the hell, why not? I like the service, but paying $13 a month for no signal wasn't cutting it, nor would buying yet another radio.