Obvious follow-up...are your pants still on?I had the weirdest experience. I got my renewal email, and it had me renewing 2 subs in July. Only thing is, I cancelled the sub for my daughter's car like 2 months ago. So I sign-on to my account, and it correctly shows the cancelled sub, and only 1 active sub.
I started a chat with a customer service person, and explained that my renewal email stated that my canceled sub would be renewed in July. I expected him to confirm that, and say he'd send out a corrected email. But instead, he takes me down into the vortex.
"Let me see what kind of savings we can find for your subscription."
Well OK, but that's not what I contacted you about.
"Tell me about what kind of channels you enjoy listening to."
Um, we listen to Howard and the Pop and Rock channels mostly.
"How would you like a discounted price of $8.99 per month for 12 months? As long as you initiate the renewal now."
That would be good I guess, but what about the 2 months until my normal renewal?
"We'll credit you for the remaining payments on your current subscription. And, of course, after the 12 month period, the subscription will return to the standard annual price of like a million dollars (he actually said $355 @ $29.58/mo, when the royalty fees are added)."
So I got the 2 month credit, and will be paying $8.99/mo for everything for a year. But all I really wanted was my bill corrected.