The Renewal Game...

MonoStereo

Well-Known Member
May 12, 2020
653
1,020
98
57
Kansas City
I had the weirdest experience. I got my renewal email, and it had me renewing 2 subs in July. Only thing is, I cancelled the sub for my daughter's car like 2 months ago. So I sign-on to my account, and it correctly shows the cancelled sub, and only 1 active sub.

I started a chat with a customer service person, and explained that my renewal email stated that my canceled sub would be renewed in July. I expected him to confirm that, and say he'd send out a corrected email. But instead, he takes me down into the vortex.

"Let me see what kind of savings we can find for your subscription."
Well OK, but that's not what I contacted you about.
"Tell me about what kind of channels you enjoy listening to."
Um, we listen to Howard and the Pop and Rock channels mostly.
"How would you like a discounted price of $8.99 per month for 12 months? As long as you initiate the renewal now."
That would be good I guess, but what about the 2 months until my normal renewal?
"We'll credit you for the remaining payments on your current subscription. And, of course, after the 12 month period, the subscription will return to the standard annual price of like a million dollars (he actually said $355 @ $29.58/mo, when the royalty fees are added)."

So I got the 2 month credit, and will be paying $8.99/mo for everything for a year. But all I really wanted was my bill corrected.
Obvious follow-up...are your pants still on?
 
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IndustrialH

"Not dead... just resting"
My Canadian plan was expiring next week, called yesterday after steeling myself. My daughter uses the Onyx in the car and the half girlfriend the TTR3 in the kitchen. It was $10.90 with all fees and taxes (roughly $US8.42). Now paying $11.20 all fees and taxes ($US8.65) for Platinum - 12 months. Was planning on haggling down, but with college football coming soon it will be nice to have PAC 12 radio etc back, certainly for .30 cents. I'll have to switch the services on the TTRs. Anyway $C2.80 a week is far from painful.
 

Kryptonite

Well-Known Member
Oct 21, 2008
11,361
1,736
113
My Platinum for six months ($8.99) ended today. The online chat is super-easy. I'm fairly sure $11.73 was less than what I paid in 2005!

I use the app with unlimited data. I have the radio in someone else's car which is a gift of sorts. Even though they don't really use the radio a lot, it's better than me using my Onyx Plus or whatever it was. (It's sort of "two people for the price of half-off.")

Pro-tip: Use your main calendar app and make a date on the date when promotions expire so you don't get surprised. Do this for as many subscriptions as possible.


Let's go over the details. The Monthly SiriusXM Platinum Promotional plan you chose starts today and comes to $11.73 per month for the initial 12 months period, which includes fees and taxes. Today’s change generated a credit of $18.27 which will be refunded. The refund will take 3-5 business days from approval and will be issued to the original payment method or by mail.

After your first 12 months, beginning on June 24, 2023 your subscription will automatically renew and bill every month at then-current rates for an estimated total charge of $30.00, which includes fees and taxes. You may cancel at any time by calling us at 866-635-2349. You may see a renewal with a pro-rated charge to align with the billing date on your account.

Your Customer Agreement including the refund policy can be found on our website at: siriusxm.com or you can request it at any time by phone. If there is an email address on your account, a confirmation of this transaction will be sent to that email address within 5 days.

Do you accept these terms?
 

Kryptonite

Well-Known Member
Oct 21, 2008
11,361
1,736
113
I just renewed:

$156.xx for a year of Platinum. The other option was to cut down to Music & Entertainment for less money...and less content!

It's a lot better than the $33 or whatever the hell they want, plus it puts it on a price similar to the competition.

I like how they end the calls with "bye for now."

Even though a buddy had XM a few years prior, it still feels good knowing I'm one of the first 600,000 to "ehh ehh ehh."
 

IdRatherBeSkiing

Sherbet is NOT and NEVER WILL BE ice cream.
Oct 11, 2008
26,361
13,136
168
Toronto, ON
My Canadian plan was expiring next week, called yesterday after steeling myself. My daughter uses the Onyx in the car and the half girlfriend the TTR3 in the kitchen. It was $10.90 with all fees and taxes (roughly $US8.42). Now paying $11.20 all fees and taxes ($US8.65) for Platinum - 12 months. Was planning on haggling down, but with college football coming soon it will be nice to have PAC 12 radio etc back, certainly for .30 cents. I'll have to switch the services on the TTRs. Anyway $C2.80 a week is far from painful.
How do you have half a girlfriend?
 
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Channel98

Don't yell or hit.
Feb 2, 2019
9,344
5,368
168
Glendale CA
By any chance, is the half-girlfriend's name Sonia?

 
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IndustrialH

"Not dead... just resting"
By any chance, is the half-girlfriend's name Sonia?

No....
 

Kryptonite

Well-Known Member
Oct 21, 2008
11,361
1,736
113
I did the renewal game for someone I know.

Three months ago, I typed their license plate in and found I was eligible for a three-month free trial with no strings attached.

Easy-peasy.

I just renewed them for ANOTHER three months for free plus a $2.14 processing fee. The 14 cents was tax.

I'm not sure you can beat six months for $2.14 at 35 cents per month.

I'm not sure, but I think it includes most everything in the car (I'm sure the Xtra channels aren't included), but it also includes the app/website which they don't use, but that's not my loss.

It's a stock 2014 Honda CRV radio. I don't drive the car, so what's on it doesn't really matter to me.
 
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IndustrialH

"Not dead... just resting"
My Canadian plan was expiring next week, called yesterday after steeling myself. My daughter uses the Onyx in the car and the half girlfriend the TTR3 in the kitchen. It was $10.90 with all fees and taxes (roughly $US8.42). Now paying $11.20 all fees and taxes ($US8.65) for Platinum - 12 months. Was planning on haggling down, but with college football coming soon it will be nice to have PAC 12 radio etc back, certainly for .30 cents. I'll have to switch the services on the TTRs. Anyway $C2.80 a week is far from painful.
Addendum: Discovered that Platinum in Canada doesn't include the college sports channels (371-375) on the Onyx Plus - just streaming. Grrrr!
 

Kryptonite

Well-Known Member
Oct 21, 2008
11,361
1,736
113
I did the renewal game for someone I know.

Three months ago, I typed their license plate in and found I was eligible for a three-month free trial with no strings attached.

Easy-peasy.

I just renewed them for ANOTHER three months for free plus a $2.14 processing fee. The 14 cents was tax.

I'm not sure you can beat six months for $2.14 at 35 cents per month.

I'm not sure, but I think it includes most everything in the car (I'm sure the Xtra channels aren't included), but it also includes the app/website which they don't use, but that's not my loss.

It's a stock 2014 Honda CRV radio. I don't drive the car, so what's on it doesn't really matter to me.

Update:

Starting next month, right around the time the subscription ends, the owner of the car won't have access to the car for quite some time.

I called today and was 100% honest about the situation. They could have swung the package with all the music (and apparently very little talk) for just over $9/mo. The music-only package would be perfect for the car's owner.

Considering there won't be any access to the car for a good length of time, I told them to cancel the subscription.

I do remember how some radios wouldn't get the "kill signal" and they'd stay on for some time. I had a Sirius radio like this...but yeah, it was many years ago. I suspect things have changed. If the radio is off when the owner comes back to the car, maybe there'll be another free trial.

If not, $2.14 or whatever it was for six months was a hell of a deal. Maybe I'll ask for the $5 or $6 plan whatever it was.
 
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