I've been paying $11.95/month for the sat/streaming package over the past year, with a promotion they gave me. Yesterday I got a notice that my card was hit for $30. I guess I let the promotion lapse.
So I called them up, and resisted all suggestions to text or chat with them. I was on-hold for about 10 minutes, during which they repeated a 30 second loop of light jazz that was probably recorded in the 80s. The music would abruptly cut-off and then start again. And I'm thinking to myself that they have access to hundreds of channels of continuously streaming music, and this is what we get?
Anyway, the personal interaction was painless. I identified myself as a longtime subscriber who was looking for available discounts, and she offered me a 50% off promotion. It started at $11.95/month, but that didn't include the fees and royalties. Added up, it was $15/month, and I took it.