Since the storm, our Verizon connection is not always great (often times is, but bogs down in the evenings). Anyway, the last two movies I rented to watch on Prime, I was able to watch them, but there was a couple of interruptions due to slow service or buffering.
A couple days later, Amazon sends me an email saying "we noticed that you recently experienced poor video playback on Prime Video. We're sorry for the inconvenience, and have issued you a refund for the rental and amount"
Wow, very impressed, I didn't even ask for a refund, the system recognized it, and gave me my money back. Wasn't expecting that.